Room Allocation

We will always at all times try to accommodate the wishes of all concerned.

 

Assessment is required for admission to Dominion Home.  You may need to be re-assessed if your care and medical needs change.  You / your family will be involved and consulted in all matters regarding your needs.

 

“Mail

Mail can be delivered or collected from reception.  Out going mail leaves daily (except weekends).

 

“Residents Telephone

There is a line to call residents and this number is:       09-620-5533  the same as the main line

 

There are telephones available for residents use and there are also handheld portable telephones available as required. 

 

Residents are able to have a private phone in their room if they wish.  The installation for this is at the residents cost. 

 

To arrange for installation of your own phone please speak to our Administrator.

 

“Newspapers

We supply copies of the local weekly Central Leader and The New Zealand Herald for communal use.  Should your family member require their individual copy of The New Zealand Herald this can be arranged on request.

“Families and Visitors

Family consultation and involvement is important to us.  We look forward to keeping in touch.   We do not have set visiting hours – visitors are welcome at any time, however we ask you to consider the health and wellbeing of the resident you are visiting.  Residents require the opportunity to rest.

 

“Communication

Should there be any change or deterioration in your family members health we will notify their family / agent immediately.

 

Please fell free to advise us if you note or feel your family member is unwell and may need extra assistance or attention.

 

If your family member becomes chronically unwell we will refer them to NASC for reassessment once all nurse management strategies have been exhausted.

 

Dominion Home is a secure dementia unit.  Residents are of course free to leave the premises accompanied by their designated family member / carer.

 

“Meal Service

We are proud of our meal service and aim to provide nutritious and appetising meals catering for a variety of tastes.  All meals are prepared on site by our kitchen staff who are appropriately trained in food preparation and service delivery we do provide nutritious and appetising meals.

 

Our menu is reviewed regularly by the Consultant Dietician.

 

Usual Meal Times

Breakfast:           7.30 am – 8.30 am

Lunch:              12.00 pm – 1.00pm (main meal of the day

Dinner:                5.00 pm – 6.00 pm (the main meal of the day)

Morning / Afternoon Tea and Supper are routinely served , extra drinks are given during the course of the day

 

Special Dietary Requirements

A wide range of medical diets are catered for according to the recommendations and prescription of your Doctor or our Consultant Dietician.

 

Preferences

These details are part of the information collected when your family member is admitted to Dominion Home.  Alternatives will be able to be provided.  Please advise us if you know of any allergies or incompatibilities to certain food that your family member might have.

 

Cultural Preferences

This may influence the sort of food your family member prefers.  Let us know your family members special needs, and we will endeavour to meet these.

Visitors Meals

Visitor’s meals can be catered for on site.  

RESIDENT CODE OF RIGHTS

(Adapted from the Code of Health and Disability Services Consumer Rights 1996)

 

As a resident of Dominion Home you have the right to:

 

• You should always be treated with Respect and Dignity.  This includes respect for your culture, values and beliefs, as well as your right to personal privacy.

• No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.

• Your personal dignity should be respected in the provision of all care and you should always be treated as an individual.

• You should be treated with reasonable care and skill.

• You should expect a level of care consistent with your assessed care needs.

• All those involved in your care should work together for you.

• You should be listened to, understood, and receive information in whatever way you need.  When it is necessary and practicable an interpreter should be made available.

• Communication should take place in an environment that supports open, honest and effective discussion.

• You should always receive the following information:

  • an explanation of your condition;

  • your options, including the expected risks, side effects, benefits and costs;

  • an estimate of when you will receive the service;

  • advice of any possible involvement in teaching or research;

  • the results of tests or procedures;

  • the information you need to make a decision.

• You should be given honest answers to your questions relating to your care.  This includes questions about:

  • the identity or qualifications of those involved in your care;

  • the nature of referrals to other providers;

  • how to seek a second opinion;

  • results of research which you were involved in.

• You should have a right to request and receive a written summary of information.

• Your should only receive cares or treatment when you have made an informed choice and given your informed consent.

• Your should be presumed to be competent to make choices and give consent unless there are reasonable grounds to conclude otherwise.

• If you have diminished competence you should be allowed to make choices and given consent to the level of your ability.

• In circumstances where care or treatment has to be delivered without your consent, they should be in your best interests.  Steps should be taken to discover whether cares / treatments would be consistent with your wishes, including discussing the matter with available family and close friends.

• Advance directives should be considered, in accordance with common law.

• Consent should be obtained in writing you will be involved in research, an experimental procedure, a general anaesthetic or where there are possible significant adverse effects.

• You can say no or change your mind at any time.

• You may change to another provider where it is practicable to do so.

• You may make decisions relating to body parts or bodily substances.

• You may have a support person or persons of your choice with you, as long as it is safe and other peoples’ rights are not reasonably affected.

• You have the right to complain in any form appropriate to you.

• You should be advised of Dominion Homes’ complaints and appeals procedure.

• You should be kept informed of the progress and outcome of your complaint.

• You should be advised of the availability of Advocates and the Health and Disability Commissioner to assist with your complaint.

 

Notwithstanding any of the aforementioned, it is the responsibility of the resident to:

• Remember that other residents have the same rights as you.

• Assist staff in looking after your health and well being.

• Ask for clarification if anything is unclear.

• Inform staff / management of any complaint and / or recommendations.

• Show consideration and respect to other residents and staff.

 

The Code of Health and Disability Services Consumer Rights 1996 is made known and made available to all residents using this service.

 

The Code will be displayed clearly in all service areas of this facility.  It will be displayed in a clear manner that meets the individual communication style of resident.

 

The Code will also be explained to each resident at the time of admission and in this way ensure awareness of these rights and ability to exercise them.

 

Dominion Home staff and management will ensure that this information be given in a form, language and manner which the resident can understand.  Should it be required the Code will be read to the consumer or a competent interpreter be made available.

 

The success of Dominion Home ensuring that all residents are aware of their rights and how to exercise them will be monitored through resident and relative satisfaction audits.  These will be carried out annually.

 

Breaches of residents’ rights are to be brought to the attention of management in order for these to be resolved, causes identified and effective systems implemented to prevent recurrence.  This will be done in conjunction with the Complaints and Advocacy Policies.

 

Should a resident and / or their family / whanau have any issues relating to their rights which they feel are unable to be satisfactorily dealt with by Dominion Home they should be advised to seek the support of an independent Health and Disability Advocate.  This service is free.

 

 

Local Advocacy service and Health and Disability Commissioners’ Office can be reached by phoning – 0800-112-233.

 

This policy is applicable to all residents along with their families / whanau.

 

 

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